Website Terms Supremacy: These Terms and Conditions published on the Pinnacle Estate Concierge website constitute the primary and controlling agreement between Pinnacle Estate Concierge and its clients. In the event of any conflict between terms listed on quotes, invoices, service agreements, emails, or other written materials, the terms published on this website shall govern. By booking services through this website, approving an estimate, or continuing service after terms are published, you acknowledge and agree that these Terms and Conditions supersede any prior or conflicting agreements unless otherwise stated in a signed written contract.
Estimate Validity: Estimates are valid for 30 days from the date issued. Pricing may be adjusted after this period due to scope changes, scheduling availability, or material cost fluctuations.
Booking and Service Confirmation: Submitting a request form or inquiry does not guarantee a confirmed booking. Services are only confirmed once accepted by Pinnacle Estate Concierge and scheduled. Service dates may shift due to weather, route density, or operational needs.
Service Providers: Services are performed by Pinnacle Estate Concierge employees or approved contractors operating under Pinnacle Estate Concierge standards and insurance.
Service Plan Options: Pinnacle Estate Concierge offers three service plan structures for residential clients: Month-to-Month and Annual Contract. All plans include the same recurring service scope; the distinction is in billing, commitment, and associated benefits.
Month-to-Month Plan Month-to-month clients are billed at the standard recurring rate with no long-term commitment required. Either party may terminate service upon thirty (30) days' written notice, as outlined in the Cancellations and Scheduling section of these Terms and Conditions.
If Client cancels with fewer than thirty (30) days remaining before the next scheduled billing date, a cancellation fee equal to fifty percent (50%) of the Client's standard monthly service rate will be assessed and invoiced immediately. This fee compensates Pinnacle Estate Concierge for the reserved route position and administrative costs associated with schedule removal and rerouting. Client agrees that this fee represents a reasonable estimate of actual damages and is not a penalty.
By enrolling in a month-to-month plan, Client acknowledges and agrees to these cancellation terms.
Annual Service Contract: Clients who elect an Annual Service Contract receive the following terms:
Auto-Renewal: Annual contracts automatically renew on the client's original acceptance date each year unless written notice of cancellation is submitted at least 30 days prior to the renewal date.
Annual Price Adjustment: Beginning with the second contract year and each year thereafter, the monthly rate will increase by 3% over the prior year's rate. The client will be notified of the updated rate no later than 30 days prior to the renewal date.
Inflation Adjustment Clause: Notwithstanding the standard 3% annual adjustment, if the U.S. Consumer Price Index (CPI) reflects cumulative inflation of 7% or more over the prior 12-month period, Pinnacle Estate Concierge reserves the right to adjust the monthly contract rate to reflect actual cost increases. Clients will be notified in writing at least 30 days prior to any inflation-based adjustment. This clause applies to both the current contract year and at renewal.
Early Cancellation: Annual contract clients may cancel at any time by paying the full balance of remaining months under the contract. Months already billed and served are excluded from the buyout calculation. Upon receipt of the buyout payment, the contract will be considered fulfilled and services will be discontinued.
Cancellation by Pinnacle Estate Concierge: If Pinnacle Estate Concierge initiates termination of an Annual Service Contract for reasons other than client default (e.g., non-payment, breach of terms, or conduct outlined in the Right to Refuse section), any remaining contract balance owed by the client will be waived in full.
Non-Renewal: Clients who do not wish to renew their Annual Service Contract must submit written notice of non-renewal no later than 30 days prior to the contract renewal date. Failure to provide timely notice will result in automatic renewal under the terms described above.
Satisfaction Guarantee: Pinnacle Estate Concierge stands behind the quality of every service visit. If a covered scope item is missed, incomplete, or performed below our standard, we will correct it at no additional charge according to the following priority:
Same day, if operationally feasible and reported before our crew has left the service area for the day
The following business day, if reported after crew departure but within 24 hours of the service visit
The next scheduled service visit, if reported more than 24 hours after the service visit
To initiate a satisfaction resolution, clients must notify Pinnacle Estate Concierge within 72 hours of the service visit. This guarantee applies only to services included within the client's active service scope and does not cover conditions resulting from weather events, client-managed irrigation, pre-existing damage, or items excluded from the contracted service plan.
Payments and Billing:
A valid credit or debit card or ACH is required on file
The first month's payment is charged upon sign-up confirmation
Recurring services are billed automatically on the 1st of each month
Payments apply to services within that billing cycle
ACH on file may make clients eligible for a 1% discount on services
Pinnacle Estate Concierge may pre-authorize cards prior to scheduled services
Late Payment Policy:
A late fee of $100 or 20% of the invoice (whichever is greater) may be applied to overdue balances
Services may be paused until payment is resolved
Reactivation may require catch-up service fees
Cancellations and Scheduling:
Recurring services may be canceled with 30 days written notice
Cancellations within 30 days of the next billing cycle may incur a $200 fee or 50% of your monthly invoice, whichever is greater
Cancellations within 24 hours of billing or scheduled one-time services will be charged in full
Payments already processed are non-refundable once billing cycles begin
For Annual Service Contract cancellation terms, see the Annual Service Contract section above
Access to Property:
Clients are responsible for ensuring safe and clear access to the property on service days
If access is restricted due to locked gates, blocked driveways, aggressive animals, or inability to contact the client within 30 minutes of arrival, the visit may be skipped and billed in full
Right to Refuse or Terminate Service: Pinnacle Estate Concierge reserves the right to refuse or terminate services for any reason including:
Unsafe or hazardous conditions
Harassment or inappropriate behavior toward staff
Aggressive animals
Illegal activity
Disconnected utilities
Unsafe working environments
If service is terminated for these reasons, cancellation policies may apply.
Site Conditions and Price Adjustments: Quoted pricing assumes standard site conditions. If actual conditions differ significantly from expectations, Pinnacle Estate Concierge reserves the right to adjust pricing with client approval prior to continuing work.
Pets and Animals: For safety reasons, loose, aggressive, or uncontrolled animals may result in skipped services with charges applied per the cancellation policy.
Discounts and Pricing Adjustments:
A 5% discount may be offered for veterans, active military, and first responders
Clients with 12 consecutive months of on-time payments may request a 3-year price lock based on projected rates
Standard price adjustments after locks expire typically average 5%
Promotional pricing defaults to a 1-month lock unless otherwise stated
No-Service Dates and Weather Policies: For safety and team wellbeing, services will not occur on observed holidays.
Observed holidays:
Thanksgiving and the following day
Christmas Eve and Christmas Day
Damage and Liability:
Pinnacle Estate Concierge will repair damage caused by improper tool use at no cost.
We are not liable for damage resulting from:
Pre-existing conditions
Hidden or underground utilities
Severe weather or natural events
Normal wear and tear
Non-Solicitation of Employees: Clients agree not to directly solicit, hire, or contract Pinnacle Estate Concierge employees or contractors for similar services during active service and for 12 months following the last service date. Violations may result in a placement fee.
Refund Policy: Payments are non-refundable once billing cycles begin. If a verified service error occurs, clients must notify Pinnacle Estate Concierge within 24 hours so we may evaluate and resolve the issue. Refunds are issued only for billing errors or confirmed service failures.
SMS and Text Message Communications: Pinnacle Estate Concierge operates an SMS messaging program to communicate with clients and prospective clients regarding service updates, scheduling, promotions, and account communications.
Program description: Our SMS program includes service visit reminders, crew arrival notifications, quote delivery and follow-up, appointment confirmations, seasonal promotions, reactivation outreach, and general account communications.
Opt-in: By providing your mobile phone number and checking the SMS consent box on our website forms or during service onboarding, you consent to receive text messages from Edge Landscaping. Consent is never required as a condition of purchasing services. Opt-in checkboxes are never pre-checked.
Message frequency: Message frequency varies based on service activity and seasonal timing. You may receive up to 4–6 messages per month during active service periods.
Message and data rates: Message and data rates may apply depending on your mobile carrier plan. Pinnacle Estate Concierge does not charge additional fees for SMS communications.
Opt-out: Reply STOP or UNSUBSCRIBE to any text message at any time to opt out. You will receive one final confirmation message and no further promotional SMS will be sent.
Carrier disclaimer: Pinnacle Estate Concierge is not liable for delayed or undelivered messages. Carriers are not responsible for the content of messages sent by Pinnacle Estate Concierge.
Age restriction: Our SMS program is intended for individuals 18 years of age or older. By opting in, you confirm you are at least 18 years old.
Mobile data: Mobile opt-in data and consent will not be shared with any third party for marketing or promotional purposes.
For complete SMS terms and data handling practices, see our full Privacy Policy.
Privacy Policy: Pinnacle Estate Concierge collects contact information, payment details, and service history for scheduling, billing, and operations. We do not sell or distribute personal data to third parties except for payment processing or legal compliance. We may occasionally contact clients regarding related businesses owned by Pinnacle Estate Concierge ownership. Clients may request updates or removal of personal information by contacting us. For full details, see our Privacy Policy.
Governing Law: These Terms and Conditions shall be governed by and interpreted under the laws of the State of Oregon.
Modifications to Terms: Pinnacle Estate Concierge reserves the right to update these Terms and Conditions at any time. Updates become effective immediately upon posting to the website. Continued use of services constitutes acceptance of the revised terms.
Agreement to Terms: By booking services, approving estimates, paying invoices, or continuing service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
KINGDOM CO. LLC
DBA Pinnacle Estate Concierge 61548 Ascha Rose Ct., Bend, OR 97702
(541) 480-8454